Refund Policy

Last updated: 01/07/2025

1. Overview

This Refund Policy outlines OTPIQ's stance on refunds for our SMS credit purchases. We aim to be transparent about our no-refund policy while maintaining fair business practices.

2. No-Refund Policy

All purchases of SMS credits on OTPIQ are final and non-refundable. This policy is in place because:

  • SMS credits are a digital product that cannot be returned
  • Credits are immediately available for use upon purchase
  • We provide clear pricing information before purchase
  • The nature of SMS services requires immediate delivery and processing

3. Purchase Considerations

Before making a purchase, please note:

  • Review the credit package and pricing carefully before purchase
  • Ensure you understand how credits work and their usage
  • Verify your payment details before confirming the transaction
  • Contact us with any questions before making a purchase

4. Billing Errors

While we do not provide refunds for credit purchases, we will investigate and address any billing errors or unauthorized charges. If you notice any discrepancies in your billing, please contact us immediately.

5. Contact Information

If you have any questions about this policy or need clarification before making a purchase, please contact us at:[email protected]